Refund policy

Fabtopia accepts return requests only for items that arrive damaged or defective. We do not accept returns or exchanges for size, fit, preference, change of mind, or sale items. Orders may be cancelled within 8 hours of purchase. After 8 hours, orders cannot be cancelled, except where required by law.

If one piece from a set arrives damaged or defective, only the affected piece needs to be returned unless our support team instructs otherwise.

Contact support@shopfabtopia.com within 30 days of delivery with your order number and clear photos of the damage or defect. If the request is approved, Fabtopia will provide return instructions and a prepaid shipping label. Please do not return an item without authorization. We respond within 1–2 business days, Monday through Friday. Cancellation eligibility is based on when the request is received, not when we reply.

After the item is received and inspected, Fabtopia will issue an approved refund to the original payment method or provide a replacement, as appropriate. Refunds are normally processed within 3–5 business days, although additional bank processing time may apply.

Nothing in this policy limits rights provided by applicable consumer-protection law, including mandatory rights available to eligible EU customers.