Support

Fabtopia is a universe built for self-expression. Every collection is designed to celebrate the girls who love standing out, taking risks, and having fun with fashion. Feeling sporty? We got you. Glamorous? Glam it up, girl! Our pieces are meant to help you create a version of yourself that feels bigger, bolder, and badder than ever.

FAQs

How long does shipping take?

Orders are processed within 3–4 business days. Once shipped, standard delivery within the US typically takes 3–7 business days. Preorder items ship in approximately 4–6 weeks. If an order contains both in-stock and preorder items, available items ship separately and preorder items follow when ready. You'll receive tracking information for each shipment.

Do you ship internationally?

International duties and import fees: International orders typically arrive within 10–20 business days, depending on the destination. Customers are responsible for customs fees, duties, taxes, and other import charges due to the carrier or local customs authority upon delivery. These charges are separate from the amount paid to Fabtopia.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime by logging into your account or using the tracking link in your shipping confirmation email.

Can I change or cancel my order?

Cancellation requests must be emailed to support@shopfabtopia.com within 8 hours of purchase. After 8 hours, orders cannot be changed or cancelled, except where required by law. Eligibility is based on when the request is received. We aim to respond within 1–2 business days, Monday through Friday.

What is your return policy?

We accept return requests only for items that arrive damaged or defective. We do not accept returns or exchanges for size, fit, preference, or change of mind. If one piece in a set is damaged or defective, only that piece needs to be returned unless our support team instructs otherwise. Nothing in this policy limits rights required by applicable consumer-protection law.

How do I report a damaged or defective item?

Email support@shopfabtopia.com within 30 days of delivery with your order number and clear photos of the damage or defect. If your request is approved, we'll send return instructions and a prepaid shipping label. Please do not send an item back without authorization.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Depending on your bank, it may take an additional few days to appear on your statement.

How do I find my size?

Each product page includes a detailed size chart with measurements. If you're between sizes, we recommend sizing up or checking the fit notes on each product. Still unsure? Reach out and we'll help you find the perfect fit.

How should I care for my items?

Care instructions are listed on each garment tag.

Will you restock sold-out items?

Yes. Select the restock-notification option when it appears on an eligible sold-out product page, or follow @Fabtopia to be the first to know. Items offered for preorder remain available to order instead of showing as sold out.

What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our checkout is powered by Shopify's secure, encrypted payment system. We never store your credit card information.

Do you charge sales tax?

Sales tax is applied at checkout, where required by law, based on your shipping address.

Do you collaborate with influencers or wholesalers?

We'd love to hear from you! Email PR@shopfabtopia.com with your info, and we'll be in touch.

How can I contact you?

Email us anytime at support@shopfabtopia.com. We aim to respond within 1–2 business days, Monday through Friday. Cancellation requests must still be received within the 8-hour cancellation window.

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